The company Lexmark spare parts switched from a product-centric to a software and service-centric business model. Their success may be attributed to strong client connections, a consultative approach, and an investment in cutting-edge service technology.
There are now 170 countries where the firm sells printing and image devices, but the company is putting greater focus on software and services that help clients save time and money.
Lexmark has been able to increase its market share in banking, education, government, healthcare, manufacturing, and other industries by shifting its emphasis to services and software.
The company’s new approach is more consultative and stresses offering full solutions that decrease expenses by enhancing the productivity of networked workgroup-style printers and multifunction devices.
CREATING AN INVENTORY VIEW IN REAL TIME
This service-oriented approach has depended on Lexmark’s longstanding connection with PTC to improve.
Process planning, inventory management, provisioning, forecasting, and other critical business functions are handled by Servigistics Service Parts Management software. All of Lexmark’s service operations and parts inventories can be seen in one place thanks to the integration of Servigistics and other enterprise planning technologies along with Lexmark spare parts.
ASSURING SUCCESS IN THE TOUGHEST SLA JOB
Lexmark is able to provide service-level agreements that ensure little downtime because of its worldwide exposure. Technicians can only respond quickly if they have immediate access to components. Now, you should also consider choosing a reputable site from where you can buy all these authentic Lexmark brand items along with their spare parts.
Lexmark has enormous distribution hubs and hundreds of forward-stocking sites in order to accommodate this demand. A low-cost method of distributing goods and reducing overhead expenses is to utilize a shared warehouse area for forwarding stocking.
Customers and technicians alike benefit from the use of analytics in Lexmark’s supply chain.
THE USE OF MFPS BY WORKGROUPS
Lexmark uses analysis and industry expertise to assess a customer’s business and calculate the number of multifunction devices (MFPs) it needs. In many cases, the client discovers that it is spending a great deal of money on unnecessary MFPs.
Installing fewer MFPs is a concern for specific clients because other MFP providers may advise a more significant purchase.
According to Lexmark’s findings, a lower number of MFP workgroups can provide the same service to the same number of users more effectively. Lexmark also points out that it has access to spare-parts inventories and a 99-percent service-level agreement (SLA) achievement record.