Month: November 2022

How GPS Tracking Is Uplifting The Vehicle Industry?
29 Nov

How GPS Tracking Is Uplifting The Vehicle Industry?

Technology

The advancement of technology in the vehicle industry has improved the efficiency level of vehicles to a great extent. As the name suggests, a vehicle tracking system is one such technology that allows the owner of the vehicle to get real-time tracking details of the vehicle. Apart from this basic function, modern gps tracking devices for vehicles also offer a range of other features which include driver behavior analysis, journey history, vehicle maintenance reminders, fuel management and many more.

Active tracking vs passive tracking

The tracking system of vehicles mainly falls under 2 categories- active & passive. The active GPS tracking system sends real-time notifications & alerts to the owner of the vehicle to prevent theft and other mishaps. On the other hand, the passive tracking system will collect the data & save them for later use. However, compared to active tracking systems, passive tracking systems are less expensive.

Benefits of installing a vehicle tracking system

People often are skeptical about spending those extra bucks for vehicle tracking systems. While the truth is, gps tracking devices for vehicles can take fleet management to the next level. Here’s how a vehicle tracking device can help vehicle owners:

  •       Improves overall safety

A vehicle tracking system does not only help to track the vehicle but also the driver as well. These systems focus on monitoring the driver’s behavior and ensuring whether safe driving practices are followed by the driver or not. The system allows the user to get updated about the tracking details of the vehicle and driver through a live map. The best part about modern updated tracking systems is that they will send the user alert notifications every time the driver violates traffic or driving rules such as sudden speeding, sudden braking and so on. The accuracy level that a GPS tracking system provides is ground-breaking.

  • Fuel costs get reduced

One of the major issues faced by transportation companies is the ever-increasing fuel costs. With the help of a tracking system owners can check every wrong driving behavioral pattern that results in increased fuel costs. It will also help to reduce unauthorized vehicle use.  Further with the help of a tracking system owners can suggest drivers with shorter routes to reach the destination. As a result, the fuel cost will reduce by a significant amount.

  • Increases productivity and efficiency

With the help of a GPS tracking system that sends real-time tracking details to the manager, business managers can spend their valuable time on other important tasks. Therefore the overall productivity of the organization will increase.

  • Reduce operation costs

With access to accurate data, organizations can identify the problem areas quickly and implement smarter business decisions.

Conclusion

Fleet management is not as easy as it sounds. There are multiple things that falls under fleet management. Starting from tracking real-time location, where & when the vehicle stopped, vehicle speed to much more other information, gps tracking devices for vehicles covers it all. Thanks to the technology advancements in the vehicle industry which have made fleet management much easier.

Business Phone Calls: Essential Tool For Business Communication
19 Nov

Business Phone Calls: Essential Tool For Business Communication

Business

Your business phone is a critical tool. If it does not reach customers quickly, they may look for another company. The right phone system can prevent this from happening. You can also use call tracking to see how customers interact with your business. Call search can also help you determine your most important customers and how to improve customer service.

Call Tracking

Despite the rise of mobile devices, call tracking remains essential for businesses today. Identifying customer concerns through phone conversations is still possible, and the data from these conversations can help companies to improve their customer service and marketing strategies. In addition, call tracking is an excellent way to identify problems that arise in a particular area.

Call tracking can be integrated with CRM tools, allowing businesses to capture and store valuable data about customer interactions. This data can be used to improve marketing strategies and customer experience. This helps companies to meet customer expectations, promote seamless interactions, and turn incoming calls into lifetime customers. This is why call tracking is essential for a business. This leads to phone call statistics wherein it displays the total number of incoming, outgoing, missed, and returned calls for a given time frame. Call statistics illustrate the percentage change in unlimited calls from the prior period to the reporting period.

Customer Service

Providing outstanding customer service is a great way to keep your staff members content and devoted. Providing excellent customer service will increase your bottom line and build a strong relationship between your business and your customers. After all, satisfied customers are more likely to increase their spending and explore additional products and services.

A recent study found that companies that have stellar customer service have an increase in customer retention. A five percent increase in customer retention can result in a 25% increase in profits. In addition, good customer service encourages customers to remain with a business for extended periods, spending more money with them in the long run. Additionally, 67% of consumers would pay more for good customer service, while 46% of consumers report being frustrated with poor customer service.

Business Phone Number

While running a business is difficult, having a reliable contact number is crucial to its success. Business phone numbers can be local numbers or toll-free numbers. They can be included in branding materials and should be answered professionally. Keeping a business phone number will help keep customers in the loop and improve your business’s credibility.

Whether a business has just one employee or multiple, having a business phone number is vital. It helps separate your personal and business life and improves your professionalism. Besides making it easy for customers to get in touch with you, business phone numbers are also great branding tools that prove your legitimacy to your clients and partners.

Customer Service Etiquette

A phone is still an essential tool for customer service. Phone etiquette should include letting customers know who they are and why they are calling. When a customer uses caller ID, it can be challenging to keep track of who they are, and this can cause awkward situations. Using customer service etiquette when using the phone can ensure that customers have a positive experience and perception of your business.

When on the phone, customer service representatives should answer the phone within the first three rings. Answering the phone too early could startle the caller, while not answering the phone at all may seem unprofessional. The best way to avoid making customers wait is to leave a message informing them of the expected waiting time.

Marketing

Despite the rise of email, social media, and VoIP services, phone calls remain essential to business communication. In fact, more than 60% of mobile users press the call button first. This is a sign that the phone is still important to businesses. In addition, people are still comfortable using the phone to communicate with others, so you should use it to your advantage.

The phone also provides businesses with valuable insight into how customers behave. A live customer service representative can better explain a product or service and gauge a customer’s mood through tone of voice. Furthermore, they can respond to customers’ queries more quickly via phone. A phone call also enables businesses to reach specific target markets and build customer relationships, ultimately boosting sales.

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